Support Center

Get Technical Help & Bug Fixes for Vertex Portfolio Theme

Welcome to the Vertex Portfolio Support Center. We are committed to helping you launch your portfolio quickly and fix any technical code discrepancies you may encounter.

Need Help? Contact Technical Support

Send details, screenshot attachments, or portal details directly to our support inbox:

gmstudio253@gmail.com

Standard response time: Within 24 to 48 business hours.

1. Support Scope & Guidelines

We provide support for issues directly related to the default code of the theme:

Fixing theme compile/linter errors.
Fixing browser layout glitches or mobile display alignment issues in the default templates.
Help with standard theme settings configurations.

2. Not Covered by Free Support

The following requests do not qualify for free support assistance:

Custom development requests, creating new module fields, or adding custom animations.
Debugging conflict issues arising from third-party custom JavaScript files added by the user.
Training on standard HubSpot CMS page editing dashboards.

3. Payout and Refund Information

We do not offer refunds or payout returns for digital template downloads, except where required by HubSpot Marketplace policies. Please test layout compatibility with our live preview before licensing the asset.